Information
Terms of use
Purchases, payment, delivery, the right of withdrawal and dispute resolution.
SIA “Maro PRO”, Reg. No. 40103289768, address Nākotnes iela 2, Ķekava, Ķekava Municipality, LV-2123, Latvia (brand DTF Printer), hereinafter – the online shop – provides the content available on this website and supplies goods and services in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods or services through this website, the agreement is considered a distance contract and is subject to the laws of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia and the Cabinet of Ministers regulations on distance contracts.
2. Making a purchase
The prices and specifications of the products sold in the online shop are shown next to the products.
To place an order, add the products you want to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order including delivery is then shown on the screen. Pay for the purchase to complete the order.
3. Payment terms
The currency of payment on the website is the euro. A purchase can be paid for using the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor
Visa/Mastercard card payments
Apple Pay
Google Pay
Please note: when paying through an internet bank, confirm the order and click the “Return to merchant” button.
The personal data needed to make a payment is passed on to the licensed payment institution Maksekeskus AS.
The contract enters into force once the payment has been successfully received in the online shop’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, and no later than 14 days after the notice is received.
4. Delivery terms
Goods are delivered within the territory of the Republic of Latvia. Purchased goods are delivered through the delivery partners Omniva and DPD, by parcel locker and by courier.
Any duties and taxes payable to receive the shipment at its destination are borne by the Buyer.
Delivery costs are shown before the order is confirmed. Purchased goods are delivered to the address given by the Buyer within 1–2 working days, depending on the delivery method chosen, if the goods are in stock. In exceptional cases we have the right to dispatch the goods within up to 45 calendar days, informing the customer.
5. Right of withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the goods. If withdrawal is not possible for a particular product, this will be stated next to the product together with the reason. The right of withdrawal does not apply if the Buyer is a legal entity.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose, and the consumer is responsible for preserving the quality and safety of the goods during the withdrawal period. If the goods have been used inappropriately or damaged, handled carelessly or used contrary to the instructions, if the original packaging has been lost or is substantially damaged, the online shop has the right to reduce the amount refunded in line with the reduction in the value of the goods.
To exercise the right of withdrawal, a private individual must submit the withdrawal form, which is available in the customer portal, or send the information to info@maropro.lv within 14 days of receiving the goods.
The Buyer bears the cost of returning the goods, except where the reason for the return is that the goods do not match the order (for example, a wrong or damaged product).
The Buyer must return the goods to the Seller without delay, and no later than 14 days after sending the withdrawal form to the online shop. Once the returned goods have been received, the online shop will refund all payments received from the buyer under the distance contract without delay, and no later than within 14 days.
The Seller has the right to withhold the refund until it has received the goods back from the Buyer or proof that they have been returned. If the buyer chose a delivery method other than the cheapest one offered by the online shop, the online shop is not obliged to compensate the additional delivery costs.
The online shop is not liable for delays in fulfilling its obligations, or for failing to fulfil them, where this is caused by circumstances and obstacles beyond the online shop’s reasonable control.
The online shop reserves the right to refuse to sell goods and to request their return from the Buyer if the price stated in the online shop is significantly lower than the market price due to an error.
6. Consumer rights regarding goods that do not conform to the contract
The online shop is liable for any lack of conformity of the goods sold to the Buyer with the terms of the contract, or for defects, that arise within 6 months of the day the goods were delivered to the customer, or that existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect. The Buyer must inform the Seller of the lack of conformity without delay, within 2 months of discovering it, by submitting a complaint. The Buyer can submit a complaint by writing to the online shop at info@maropro.lv.
The online shop is not liable for defects that arise after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand that the defects be remedied or the goods be replaced with new ones free of charge.
If the goods cannot be repaired or replaced, the Seller refunds the Buyer all payments made under the distance contract. The Seller replies to a consumer complaint in writing within 15 days.
7. Processing of the Buyer’s personal data
The online shop processes only the personal data that the buyer entered when ordering goods, such as first name, surname, e-mail address, etc.
The online shop passes personal data on to the transport service provider(s) in order to deliver the goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose we may process the e-mail address you gave when signing up for marketing communications. The Buyer can opt out of marketing communications at any time by writing to us at info@maropro.lv.
8. Dispute resolution
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws in force in the Republic of Latvia.
The parties settle all disputes between the Seller and the Buyer through negotiation or correspondence. If a dispute cannot be resolved this way, the parties will settle it in a court of the Republic of Latvia in accordance with Latvian law. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.
The Buyer also has the right to turn to European Union dispute resolution bodies.